Shipping policy

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Processing times may vary during periods of high demand or due to supplier availability.

Orders are not processed or shipped on weekends or public holidays.

Shipping Destinations

We currently ship to addresses within the United Kingdom.

Additional destinations may be added in the future.

Shipping Methods & Costs

Shipping options and costs are displayed at checkout and are based on:

• Order weight

• Package size

• Delivery location

Shipping costs include handling and packaging.

Delivery Times

Delivery times shown at checkout are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• Courier services

• Weather conditions

• Customs or security checks

• Events outside our control

Risk & Delivery

Risk passes to the customer once the order has been delivered to the address provided at checkout.

It is the customer’s responsibility to ensure that the delivery address is accurate and accessible. We are not responsible for delays or losses caused by incorrect or incomplete address details.

Damaged or Missing Deliveries

If your order arrives visibly damaged or with missing items, please contact us as soon as reasonably possible with:

• Your order number

• A description of the issue

• Photographs where applicable

We may require this information to investigate the issue with the courier.

Contact Information

For shipping or delivery-related enquiries, please contact:

Email: orders@KernelBuilds.com

Please include your order number when contacting us.