Shipping & Delivery

Delivery Areas

Kernelbuilds currently ships to UK mainland addresses only.

We do not offer international shipping at this time.

If you are located in Northern Ireland, Highlands, or UK Islands, please contact us before ordering as additional charges or extended delivery times may apply.

Shipping Costs

Free UK Mainland Shipping

Shipping costs are included in the price of your system.

There are no hidden delivery charges at checkout for standard UK mainland delivery.

Tracking

Once your order has been dispatched, you will receive:

  • A tracking number
  • Courier details
  • Estimated delivery window

Please ensure someone is available to accept delivery. High-value systems will require a signature.

Order Processing & Build Time

Once your order has been confirmed and processed, please allow 3–5 working days for build, testing and quality control

We carefully stress-test and inspect every system before dispatch to ensure it arrives ready to perform.

During busy periods, processing times may extend slightly. If this happens, we will notify you.

Delivery Timeframe

After dispatch, orders are shipped via 48-hour tracked delivery.

This means:

Total delivery time is typically 5–7 working days from order processing.

Please note:

  • Delivery time begins after your order has been built and dispatched.
  • Weekends and bank holidays are not counted as working days.
Market Conditions & External Delays

Delivery times may occasionally be extended due to factors outside of our control, including:

  • Industry-wide component shortages
  • Seasonal demand (e.g. Black Friday, Christmas)
  • Severe weather or national disruptions

While we always aim to meet our stated timeframes, delays caused by supply chain issues or courier disruptions may impact delivery times. If this occurs, we will keep you informed throughout the process.

Packaging & Protection

All systems are:

  • Securely packaged
  • Internally protected during transit
  • Double boxed where necessary

We take every precaution to ensure safe delivery.

Delivery Responsibility

Please inspect your system upon arrival.

If your parcel arrives visibly damaged:

  • Take photographs before opening
  • Contact us within 24 hours of delivery

Retain all original packaging until the system has been fully checked.

If you need additional assistance, please contact us via our Contact page